How to Remove Your Business Reviews on Google

How to delete reviews of your business on Google

Online reviews can have a big impact on your company’s reputation. Although positive reviews can help attract new customers, negative reviews can damage your image and negatively affect your business. If you come across unfavorable reviews and believe they violate Google policies, it’s important to know how you can remove them appropriately and effectively. In this step-by-step guide, you’ll learn how to address inappropriate reviews and improve your business’ reputation on Google.

1. Review Google Review Policies

Understand the rules

Before attempting to delete a review, it is vital to familiarize yourself with Google’s review policies. Make sure the review in question clearly violates Google’s rules.

2. Respond to Negative Reviews

Address the problem

Respond with courtesy and empathy

Instead of ignoring negative reviews, respond in a polite and empathetic manner. Acknowledge the customer’s dissatisfaction and offer a solution or apology if necessary.

Maintain privacy

Avoid revealing personal information or sensitive details in your response. Instead, suggest that the dissatisfied customer contact you directly to resolve the issue.

3. Report Inappropriate Reviews

Identify reviews that violate Google policies

Inappropriate content

If a review contains offensive content, inappropriate language, or false allegations, it may violate Google policies.

Conflict of interests

Reviews written by competitors or people with a conflict of interest may also be considered inappropriate.

Spam content

Reviews generated by bots or containing irrelevant promotional content may be reported as spam.

4. How to Report an Inappropriate Review

Follow the proper steps

Sign in to Google My Business

Access your Google My Business account, where you will find the list of reviews for your company.

Find the review you want to report

Locate the inappropriate review in the list and click the “Report Review” option.

Provide additional information

Explain in detail why you think the review violates Google policies. Attach any relevant proof or evidence that supports your claim.

Wait for Google’s response

Google will review your complaint and make a decision. If the review is deemed inappropriate, it will likely be removed.

5. Keep Calm and Be Professional

Facing negative reviews

It is normal to receive negative reviews in the business world. Stay calm and always respond in a professional and constructive manner.


Online reviews are an important part of today’s business landscape. If you encounter negative reviews that violate Google policies, follow these steps to effectively address the issue. Additionally, always respond to negative reviews empathetically and look for solutions to improve the customer experience.

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